Dycem: Via GWE Business West, Lisa delivered a customer service workshop for all of our employees which focused on both internal and external customers and explored how we can deliver excellent customer service that we and our customers can be proud of and how team working helps support the overall customer service provision.

I am pleased to hear that feedback from the delegates for the course overall was good. We were very happy with the way the day went and in particular the skillful way in which Lisa delivered the course to a large and diverse group. It was valuable to get the whole company together and we now intend to plan the follow-up actions and build upon the training day.

Brave: Zantia's workshop about Telephone Sales and Customer Service provided our clients with an extremely relevant insight into the considerations and techniques that they could practically use to improve the quality of their sales calls and customer service. This was principally due to Lisa Wilkin's extensive knowledge and experience in the field of telephone sales and customer service. Whilst Lisa's friendly and relaxed style of presentation ensured that the workshop was both fun and enjoyable for all.

Say Pasta: The service provided by Lisa for Say Pasta is invaluable. The Mystery diner reports enable us to constantly improve our staff training methods and maintain the high standards that are expected from any quality dinning establishment.

Sesame General Insurance Services Limited: Zantia helped us compare a number of different General Insurance products in order to educate our sales team.  The comparison was done professionally, thoroughly and quickly.  A member of the sales team commented that the results were 'a fantastic' help.

Powerplay Direct: We asked Lisa to take a good look at the level of customer service that we provide and come up with a bespoke customer care training course for all our staff to ensure that we provide the highest level of service consistently.  I am delighted to say that she delivered a programme second to none and both the staff, directors and customers have/are benefited from the focus that she has provided. I am sure that we will continue to use her experience and knowledge of both the insurance world and exemplary customer care as we continue to grow our business.

Solaglas Windowcare: Lisa’s in depth knowledge of FSA requirements and how insurance companies measure a supplier’s compliance has been invaluable to us.  It has enabled Solaglas Windowcare to embrace these principles and produce a concise process to ensure that we are structured to meet them in every way.

Europa Group: Lisa Wilkins reported to me when I was a Director at Hill House Hammond, she provided first a class customer service to the Hill House Hammond portfolio and was an asset to the Company in building its reputation with our Insurer partners. I would have no hesitation in recommending Lisa as a thoroughly professional individual, who always strove to become "the best".

Hill House Hammond: I have known Lisa Wilkins in a professional capacity since 1998. In my time working with Lisa she had experience in managing, championing and owning responsibility for customer service activities. She clearly showed an ability to deliver successful customer service through process change and innovation and demonstrated this by hard results. She acquired a sound underlying knowledge of the factors affecting the costs base of the organisation and particularly the effect that customer service drivers can have. Finally, her achievements were delivered through the motivation and leadership of the front line customer services staff who she directly managed.

Hiscox : I can highly recommend Zantia business solutions. Lisa Wilkins has undertaken 3 recent audits for Hiscox Insurance Company and has conducted them in a professional manner, clearly identifying the issues and delivering the report and recommendations on time. Lisa clearly has a wealth of experience in audit, compliance and third party contractual issues; providing a professional 'no nonsense' service for those who need to quickly add some depth to their operation in this regard.

DAS Legal Expenses: Zantia Business Solutions has provided invaluable assistance in helping develop an effective and constructive auditing process for the management of our external service providers.

Cunningham Lindsey: Lisa has carried out many Supplier audits on behalf of Cunningham Lindsey, Supplier Management Services, during 2006.  Her work has been of a very high standard and she has an exceptional ability to question and probe allowing a true and fair reflection of the subject.  Her work has been welcomed by Suppliers also, as they have been given guidance on areas for improvement

along with plenty of acknowledgement for strengths and positive attributes.  Lisa has definitely added value to our audit programme.

Allianz Cornhill: Whilst Lisa worked for us, she delivered to an excellent standard and made significant progress in the management of our suppliers and in particular, in developing our audit programme. We continue to work with Lisa on a consultancy basis, where she is providing assistance to us within the audit service arena.

Rainbow International: Zantia Business Solutions has speedily, efficiently and expeditiously devised and implemented a strategy which has lead to a marked reduction in our Aged Debt for one of our major insurer clients. From initial analysis of the situation to effective action, Zantia Business Solutions has made a significant impact to our Aged Debt position, and we would have no hesitation in recommending Lisa or to utilising her services in the future.